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You are seeing this error message because the software cannot detect the driver for the Henson 7000 USB connection. This is probably due to the software being operated before the Henson 7000 has been plugged into the computer.To fix this issue:Power on the Henson 7000 and plug the USB lead into the computer.Now allow Windows to load a driver (it will probably search online for one).Once it has done this, run the Henson Options program from the Desktop shortcut. This will give an error message about USB drivers and then, on the computer Tab, will verify that the device is visible.Save the options and then your software will work. To resolve this issue, follow these steps.1) Open your Windows Start Menu at the bottom left of your PC2) Select ‘Control Panel’, as shown below3) Double-click on ‘Device Manager’4) Scroll to the bottom of the list and locate the last item, ‘Universal Serial Bus controllers’, by clicking on the ‘’ to its left5) Right click on ‘USB Serial Converter’ to bring up the screen shown below, then click the ‘Driver’ tabCheck that the ‘Driver Provider’ is ‘FTDI’.N.B.
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The ‘Driver Version’ will differ from the screenshot aboveThen, if the ‘Roll Back Driver’ button is active then press it.A computer restart may be required.After the restart, check that the Henson 7000 software application can see the device hardware by opening the Options program from the desktop shortcut and checking on the ‘Computer’ tab that a device is listed. This is usually caused by a conflict with another piece of equipment using the same USB chipset as the Henson.